5 Surprising Ways To Transform Your Phone Calls Into Business Opportunities


Call Answering Service for Small Business

Call Center Office

For entrepreneurs striving to have it all, Pearl Lemon Outsourcing’s call answering service for small business is often the missing piece. Why spin so many plates when we can do it for you? Small business owners can use our virtual call answering services to send their communications to a team of professionals. This means they’ll have more time in their day to focus on the crucial tasks that are frequently interrupted by the ringing phone.

Why You Need a Call Answering Service for Small Business

It’s easy to believe that voicemail can take the place of an admin assistant in the digital age. However, the reality is that most folks simply hang up rather than leaving a message.

Consider this: when was the last time you left someone a voicemail and expected them to actually return your call? While we frequently put calls to voicemail without thinking, and we rarely leave voicemails ourselves. It’s a conundrum that can be simply solved with a small business answering service!

When juggling many projects, which every small business owner and entrepreneur usually is, it’s simple to make a phone call blunder, such as sending an essential customer/client/lead to voicemail. However, it only takes the adverse consequences of one such misstep to realize the value of promptly answering every call with a live representative from your company, even if that’s not you.

Call center
Jolly young employee answering call in office

Missed calls frequently result in missed chances. If you don’t pick up the phone, you risk losing potential clients to your competition. You can’t count on being the only provider in town nowadays, given the global nature of most sectors. Even if you don’t have any local competition, there’s often a whole planet full of small businesses eager to take your chunk of the market.

You will never miss a call with the best small business answering service. Pearl Lemon Outsourcing can assist you in expanding your business by gathering more leads and ensuring that all callers receive the kind of customer care that will have them referring you to their friends.

And when you work with Pearl Lemon Outsourcing as an extension of your company, you’ll likely find that you quickly develop a new reputation for the kind of excellent service that people expect. And that is a reputation that is invaluable, no matter what niche your business operates in.

Small Business Owners: The Multitasking Myth and the Magic of Delegation

Most people like to think they’re multitasking experts. In the workplace, this is especially true. Why commit 100% of your focus to responding to emails when you can do so while simultaneously listening to voicemails, chatting with coworkers, and filing paperwork? Multitasking is a misconception that leads us to believe we can get more done this way, but the truth is quite different.

Multitasking has been shown in numerous studies to actually reduce productivity. A mental reset is required every time we go from one task to another. Even while the change only takes a few seconds, those seconds add up quickly. This is particularly true for entrepreneurs who are attempting to balance sales, leadership, and customer service at the same time.

Resisting the impulse to multitask and instead learning to delegate efficiently is one of the best business and time management strategies any business owner can implement.

While it’s tempting to hold onto all the obligations that come with running a small business, the most successful entrepreneurs prefer to delegate. Assuming too much responsibility leads to exhaustion, which is why so many successful small business owners prefer to hire expert help instead.

Help with your small business can be hard to ask for at first, but once you master the art of delegation, you will reap the benefits almost immediately. For example, a small business answering service can provide consumers with access to your business 24 hours a day, seven days a week, allowing leadership – that’s you – to focus on day-to-day operations without distractions. Additionally, your business can save money on staffing expenditures and lower attrition rates.

Smiling Afro American businesswoman modern office making gestures on a video call.
Male Architect In Office Working At Desk On Laptop Taking Speakerphone Call On Mobile Phone

24/7 Leads Capture

When you leave the office at the end of the day – you should do that, you know – your call handling services will continue. Your callers can phone in whenever it is most convenient for them because our representatives are available 24 hours a day. This increased availability means you’ll be able to capture more leads, even while you’re relaxing at home after a long day.

Of course, not every lead is as valuable as another. Our answering service for small business can also assist with the qualification of each lead. Agents can respectfully inquire about information and pass along just the most feasible leads by using your precise standards to qualify new offers.

Normally, these responsibilities would entail hours of phone tag between your team and potential clients. Lead qualifying can be done on the spot with the help of a small company answering service.

Assistant supervising the call center staff in the office.
multicultural call center operators with headsets at workpalce in office

Solutions for Overflow During Your Busy Season

Lots of businesses have busy seasons — many firms, for example, observe a bump around the holidays. Your firm, on the other hand, may be overwhelmed with calls at any time. Whatever the reason for your higher-than-average contact volume, Pearl lemon Outsourcing’s call answering service for small business can help.

While you may be tempted to add more team members at such hectic times, call traffic can be unpredictable. You only pay for the calls we actually take with us. You must pay a new employee regardless of how many calls they handle throughout their shift when you hire them. The financial savings of working with a small business answering service on an ad hoc basis are no brainers.

Young woman on video call using laptop at office

A call answering service can change your business by vastly improving your customer service and customer relationship management (CRM) strategy. Answering the phone is key to showing your customers that you value their service and are always available to answer their call. With a call answering service, you can always be sure that your customers are receiving top-of-the-line service without adding extra responsibilities or stress to your busy schedule as a small business leader. 

Here are some of the significant benefits of using a call answering service:

  • Generate new leads – Utilise the power of a call answering service to generate new leads from interested clients, and always be sure that you’re never missing out on profitable opportunities.
  • Save time – With an outsourced call answering service, you don’t have to worry about taking time to train employees in-house to serve your call answering needs. Simply hire a team of professionals that will work for you nearly instantly. 
  • 24/7 service – For many small business leaders, providing the 24/7 customer service that customers expect can be too costly and unrealistic, as you have to pay overtime and manage your team outside of business hours. With a call answering service, you can get the 24/7 service your customers have been waiting for while saving money and peace of mind. 

The cost of a call answering service greatly depends on how many people the company employs, their expenses, and (of course) what they believe the quality of their services to be worth. The good news is that Pearl Lemon Outsourcing will always ensure the cost of hiring us is less than what it would be to hire a team in-house, so we can ensure that all our clients save money when they hire us. If you’re interested in getting a quote from the team at Pearl Lemon Outsourcing, then book a call with us here.

With Pearl Lemon Outsourcing, you can get 24/7 call answering services at no additional cost to you (since all of our employees will be working during their regular business hours). Even better, that availability means that your small business will never miss out on new leads and consistently provide top-notch service to every one of your customers at all hours of the day.

Here are some of the call answering services that we offer for small businesses

    • 24/7 call answering – call answering for all of your business’s needs, including lead capturing and customer service concerns
  • Total call centre management – all of our call centre software and equipment is purchased on our end
  • A+ facility – our facility has the latest call answering software and equipment developments to ensure that we’re always doing the best for your customers.
  • Stress-free solutions – save money and time with our reliable and money-saving call answering solutions.
  • Experienced team – our team has rigorous sales and communication training, so your customers always get top-notch service.
We'd love to hear from you!

Ready to learn more about just how call answering services for your small business will boost your business, free you up to focus on the things you should be, and still have a life?

Contact us today and let’s discuss just how Pearl Lemon Outsourcing can help you.